Frequently Asked Questions

Yes! All Charm products are dermatologically tested and formulated with gentle, plant-based ingredients. Our personal care line is specifically designed for sensitive skin, free from harsh sulfates, parabens, and artificial fragrances.

Charm combines premium quality with sustainability. Our products use 100% plant-based active ingredients, come in recyclable packaging, and are never tested on animals. We prove that luxury cleaning doesn't have to compromise on ethics or effectiveness.

Our concentrated formulas are designed for efficiency. A standard bottle of household cleaner lasts 2-3 months with regular use. Personal care products vary by usage, but our shower gels typically last 4-6 weeks.

Yes! We offer a discovery kit that includes mini sizes of our best-selling products. It's perfect for trying our range before committing to full sizes. Contact us for bulk sample requests for businesses.

Our automotive line is engineered to be safe on all standard vehicle surfaces including leather, vinyl, plastic, and painted surfaces. Always test on a small area first. For exotic materials, consult our support team.

Absolutely. Charm products are formulated with biodegradable ingredients, packaged in 100% recyclable materials, and manufactured using renewable energy. We're committed to a zero-waste future.

Never. Charm is proudly cruelty-free and certified by Leaping Bunny. We use advanced laboratory testing methods and human volunteers to ensure product safety.

Our packaging is made from post-consumer recycled materials and is fully recyclable. We're also piloting a refill program in select markets to further reduce packaging waste.

Yes, we hold multiple certifications including EPA Safer Choice, USDA BioPreferred, and B Corp certification. Our facilities are also ISO 14001 certified for environmental management.

Standard shipping takes 5-7 business days. Express shipping (2-3 days) is available for an additional fee. International shipping varies by location, typically 7-14 business days.

Yes! We ship to over 50 countries including Canada, UK, Australia, China, and throughout Europe and Asia. Customs duties may apply depending on your location.

Free standard shipping is available on all orders over $50 within the continental US. Subscribe to our newsletter for exclusive free shipping promotions.

Yes, you'll receive a tracking number via email once your order ships. You can track your package in real-time through our website or the carrier's tracking page.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, return it for a full refund. Defective products are replaced free of charge.

Contact our support team to initiate a return. We'll provide a prepaid shipping label for defective items. For other returns, shipping costs may apply.

Orders can be modified within 2 hours of placement. After that, our fulfillment process begins. Contact us immediately if you need to make changes.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and WeChat Pay for our Chinese customers.

Charm is headquartered in San Francisco, California, with manufacturing facilities in the US and distribution centers worldwide to serve our global customer base.

Yes! We offer competitive wholesale pricing for retailers, hotels, and businesses. Contact our B2B team at wholesale@charmclean.com for pricing and minimum order requirements.

Reach us via email at kenyacharm888@gmail.com, WhatsApp at 0721359999, or through WeChat (kzf-5888).

Yes! Our Charm Rewards program lets you earn points on every purchase, which can be redeemed for discounts, free products, and exclusive offers.